Effective Date: August 4, 2025
Welcome to Volunteer U! We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.volunteeru.org. It also outlines your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our website, you consent to the practices described below.
1. What Information We Collect
a. Personal Information
We may collect the following personal information when you engage with our website or services:
- Name
- Email address
- Phone number (if provided)
- Mailing address
- Payment details (processed securely through third-party platforms)
- Any other information you voluntarily provide through forms or surveys
b. Non-Personal Information
This includes:
- Browser and device type
- IP address
- Referral source
- Pages visited and usage patterns
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process transactions and deliver products or services
- Respond to support requests or questions
- Send relevant emails, including updates and leadership resources
- Improve the performance and usability of our website
- Comply with legal and financial obligations
We do not sell or rent your personal data.
3. Legal Bases for Processing (GDPR)
If you are located in the EU or UK, we process your data based on:
- Your consent
- Contractual necessity
- Legal obligations
- Legitimate interests (balanced with your rights)
4. Your Privacy Rights
For EU/UK Residents (GDPR):
- Access your personal data
- Correct inaccuracies
- Request data deletion
- Restrict or object to processing
- Withdraw consent at any time
For California Residents (CCPA):
- Know what data we collect and how it’s used
- Request a copy of your personal data
- Request deletion of your data
- Opt out of the sale of personal data (we do not sell data)
To exercise any of these rights, please contact us at info@volunteeru.org. We will respond within 30 days.
5. Cookies and Tracking
We use cookies and similar tools to:
- Enhance your user experience
- Analyze website traffic and performance
Visitors from the EU/UK will see a cookie consent banner. You can manage preferences through your browser or opt out of non-essential cookies.
6. Email Communications
If you subscribe to our list or download a resource, we may send you occasional emails. You can unsubscribe at any time via the link at the bottom of every email.
We use Klaviyo, which complies with GDPR and CCPA standards.
7. Payment Security
All payments are securely processed through WooCommerce, Stripe, or PayPal. We do not store your payment data on our servers.
8. Data Security
We take appropriate technical and organizational measures to protect your information, but no method of transmission is 100% secure.
9. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected, including to comply with legal, tax, and recordkeeping requirements.
10. Third-Party Links
Our website may link to other sites (e.g., YouTube, social media). We are not responsible for their content or privacy practices. Please review their policies before sharing personal information.
11. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If we become aware that such data has been submitted, we will delete it promptly.
12. Changes to This Policy
This policy may be updated periodically. Changes will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact:
Volunteer U
Email: info@volunteeru.org
Website: www.volunteeru.org
14. Mobile Messaging & SMS Compliance
Volunteer U may collect and use your phone number to send you SMS messages related to your purchases, coaching services, reminders, and leadership resources. By providing your mobile number and opting into SMS communication, you consent to receive text messages from us. Message and data rates may apply.
We use this data solely to deliver relevant updates and will not share SMS opt-in information with non-affiliated third parties.
SMS Abandoned Cart Notifications
Volunteer U’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. These messages are only sent to users who have opted in to receive SMS communication.
Third-Party Data Sharing
We do not sell or share personal data with non-affiliated third parties, except as needed to fulfill your purchase or provide services (e.g., payment processors or shipping platforms). The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Location-Based Services
If our website or services use location-based tools, we may collect information such as your device’s GPS location or IP-based location to tailor content, improve user experience, or for regional compliance (e.g., cookie banners for EU visitors). You will always have the option to disable location tracking through your browser or device settings.